×
Salience
In so many buying situations potential purchasers are confronted with multiple brands to choose from. Ultimately the choice of brand will often come down to one or a small number of brands that are already ‘mentally available’ to the purchaser. Brands that have stuck in their mind and are considered potentially relevant for the purchase being made...
Explore Salience
Accessibility
No matter how much someone wants to buy your brand, if it’s too hard to find, buy or use when they need it then the opportunity may be gone. They may well resort to an expedient alternative, even if it’s not their ideal choice...
Explore Accessibility
Experience
Any marketer knows it is not always easy to find new customers, so when we do find them we want to give them an experience that lives up to their expectations and makes them want to use our brand again and again...
Explore Experience
Promise
No matter how salient and accessible your brand is to someone, if they do not believe it is able to meet a rational or emotional need that is relevant to them they are unlikely to buy it.
Explore Promise
Emotion
Our brains have to make so many decisions every day that we rely heavily on our right brain to cope, including decisions about brands (defined by Kahneman as the “System 1” mode of thought). This means that much of the time we make rapid, unconscious decisions based on emotion, feelings and instinct...
Explore Emotion
Identity
In a world where differentiation on the basis of truly unique product features or tangible benefits can be hard or even impossible to sustain, building a brand with a distinctive identity can make all the difference. Today’s consumers are increasingly invested in brands that align with their values, their beliefs or how they wish to project themselves to the outside world...
Explore Identity